Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
Do your diamonds come with certification?
Yes, all our loose diamonds and significant jewelry pieces are accompanied by a grading report from reputable laboratories such as GIA, IGI, or HRD to ensure quality and authenticity.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-designed pieces and engraved items are final sale.
How long does shipping take?
Standard domestic orders are processed within 2-3 business days and typically arrive within 5-7 business days. Express overnight shipping is available for urgent needs.
Do you offer complimentary ring resizing?
We provide one complimentary resizing for most engagement rings and bands within 60 days of purchase, provided the adjustment falls within one full size of the original.
Can I customize a piece of jewelry?
Absolutely. Our master jewelers specialize in custom designs. You can consult with our team to create a unique piece from scratch or modify an existing design.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.